Shipping time: 10–15 business days.

Please note: All gold items are custom made. Pieces above 1 gram receive an official gold hallmark after inspection, ensuring authenticity and quality before shipping to ensure the highest standards. which may take a little longer – but gives you a truly unique piece.

Our customer service team is always ready to assist you on any order and will take care of any issue so u can wait for your creations in peace.

How much is shipping?
We offer free shipping on all orders – no minimum spend required.

Will I receive a tracking number?
Yes. As soon as your order is shipped, you’ll receive a shipping confirmation email with a tracking link so you can follow your package.

Your purchase should feel as good as it looks. That’s why your order is always protected.

• 30-day money-back guarantee
  Changed your mind or not entirely satisfied? You can return your order within 30 days. Once received in good condition, we’ll process your refund promptly—no hassle, no hidden conditions.
• Lifetime warranty
  We stand behind the craftsmanship of our pieces. All products come with a lifetime warranty against material and manufacturing defects. If something goes wrong under normal use, we will repair or replace your item.

If you ever need support with a return, warranty claim or simply have a question, our customer service team is ready to help you quickly and personally.

Size Guide

Finding the right size is essential for comfort and a perfect look. Use this guide to measure your ring, necklace and bracelet sizes accurately before placing your order.

Ring Size Guide

Option 1 – Measure an existing ring

1. Choose a ring that fits the desired finger well.  
2. Measure the inside diameter of the ring with a ruler or caliper (in mm).  
3. Use the table below to find your size.

| Inside Diameter (mm) | Circumference (mm) | US Size | EU Size |
|----------------------|--------------------|---------|---------|
| 16.5                 | 52                 | 6       | 52      |
| 17.3                 | 54                 | 7       | 54      |
| 18.1                 | 57                 | 8       | 57      |
| 19.0                 | 60                 | 9       | 60      |
| 19.8                 | 62                 | 10      | 62      |

Option 2 – Measure your finger

1. Wrap a thin strip of paper or string around the base of your finger.  
2. Mark where the ends meet.  
3. Measure the length in millimetres – this is your **finger circumference**.  
4. Match the circumference to the closest value in the table above.

Tips

- Measure at the end of the day, when your fingers are slightly larger.  
- Avoid measuring when your hands are very cold or very warm.  
- If you are between two sizes, we recommend choosing the **larger** size for comfort.

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Necklace Size Guide

Necklace length determines where the pendant will sit on your chest. Use the chart below as a reference:

| Length (inch) | Length (cm) | Style / Fit                         |
|---------------|-------------|-------------------------------------|
| 14"           | 35 cm       | Choker – sits closely around neck  |
| 16"           | 40 cm       | Short – rests at the base of neck  |
| 18"           | 45 cm       | Classic – sits on collarbone       |
| 20"           | 50 cm       | Slightly longer, below collarbone  |
| 22–24"        | 55–60 cm    | Longer, mid-chest                  |

Tips:

- For everyday wear, 16–18" (40–45 cm) is the most popular length.  
- If you prefer layering, combine different lengths (e.g. 16" + 18" + 20").  
- Consider neck size, height and neckline of your clothing when choosing a length.

 Bracelet Size Guide

How to measure your wrist

1. Use a measuring tape and wrap it around your wrist where you would normally wear a bracelet.  
2. Note the measurement in centimetres.  
3. Add 0.5–1.5 cm depending on how tight or loose you prefer the fit.

Example:

- Wrist measurement: 16 cm  
- Desired fit: +1 cm  
- Recommended bracelet size: **17 cm**

Fit recommendations:

- **Snug fit:** wrist size + 0.5 cm  
- **Comfort fit (most popular):** wrist size + 1 cm  
- **Loose fit:** wrist size + 1.5 cm

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 General Sizing Tips

- If you are in between two sizes, choose the larger size for comfort.  
- For wide rings (thicker bands), you may need half a size larger than your usual size.  
- If you are buying a **gift** and are unsure about size, choose one of the most common sizes (for example:  
  - Rings: US 6–7 / EU 52–54  
  - Bracelets: 17–18 cm  
  - Necklaces: 45 cm / 18")

Still not sure about your size?

If you are unsure or need personal advice, our Customer Service team is happy to help you find the right size.  
Contact us via email at  or through our Contact page with:

- The product you’re interested in  
- Your measurements (finger, wrist or preferred necklace length)  

We’ll guide you step-by-step so you can order with confidence.

Orders & Payments

1. How do I place an order?
Select your favorite piece, choose the size/variant you want, add it to your cart and proceed to checkout. Once your payment is completed, you’ll receive an order confirmation by email.

2. Which payment methods do you accept?
We accept secure payments via:

• Credit/debit cards (Visa, Mastercard, etc.)
• PayPal
• Other local payment methods (depending on your country)

All payments are processed through a secure, encrypted (SSL) connection.

3. Can I change or cancel my order after placing it?
We start processing orders as quickly as possible. If you need to change or cancel your order, contact our Customer Service immediately with your order number. If your order has not yet been shipped, we’ll do our best to help. Orders can be cancelled upon order.

Shipping & Delivery

4. What is your delivery time?
Our estimated delivery time is 10–15 business days.
This includes production, inspection, hallmarking (for eligible gold items) and final quality checks.

5. How do you handle gold items and hallmarking?

• All gold items are custom made for you.
• Pieces over 1 gram receive an official gold hallmark after inspection.
  This ensures certified authenticity and quality before your jewelry is shipped.

6. How much is shipping?
Free Shipping

7. Will I receive a tracking number?
Yes. As soon as your order is shipped, you’ll receive a shipping confirmation email with a tracking link so you can follow your package.

Products & Materials

8. What materials do you use?
We work with high-quality materials such as:

• Solid gold
• Gold plated / vermeil
• Sterling silver
• Selected gemstones and other premium materials

You can find detailed material information on each product page.

9. Is your gold authentic and certified?
Yes. Gold jewelry over 1 gram is inspected and receives an official gold hallmark. This hallmark certifies the authenticity and gold content of the piece.

10. How should I care for my jewelry?
To keep your jewelry looking its best:

• Store it in a dry place, preferably in a soft pouch or jewelry box.
• Avoid contact with perfumes, lotions, hairspray, cleaning products and chlorine.
• Remove jewelry before showering, swimming, exercising or sleeping.

Sizing & Fit

11. How do I find my correct size?
On each product page, you’ll find a size guide for rings, bracelets and necklaces.
If you’re unsure, contact our Customer Service with your measurements and we’ll gladly advise you.

12. What if the size is not right?
If the size isn’t right, you can usually return or exchange the item within our 30-day money-back period, as long as it is unworn, undamaged and in its original condition.
(Custom and personalized pieces may be excluded—see below.)

Custom & Personalized Jewelry

13. Do you offer custom or personalized jewelry?
Yes. We offer custom made pieces and, in some cases, personalized options such as engravings, initials, or special sizes.

14. Can I return a custom or personalized piece?
Custom and personalized items are made especially for you.
In most cases, these cannot be returned unless there is a production error or defect on our side.
If you’re unsure, please contact us before placing your order.

Returns & Warranty

15. What is your return policy?
We offer a 30-day money-back guarantee.
If you are not completely satisfied or you’ve changed your mind:

• Contact our Customer Service to register your return.
• Send the item back unworn, undamaged and in its original packaging.

Once we receive and inspect your return, we’ll process your refund as soon as possible.

16. What kind of warranty do you offer?
All our products come with a lifetime warranty against material and manufacturing defects.
If something goes wrong under normal use, we will repair or replace your item.

17. What is not covered by the warranty?
The warranty does not cover:

• Normal wear and tear
• Damage caused by misuse, impact, dropping or accidents
• Damage from chemicals such as perfumes, cleaning agents or chlorine
• Damage caused by unauthorised repairs or modifications by third parties

If you’re unsure whether your issue is covered, send us photos and a short description; we’ll assess it honestly.

Problems & Other Questions

18. I received a damaged or wrong item. What should I do?
Please contact us within 48 hours of receiving your order with:

• Your order number
• Clear photos of the item and packaging

We will resolve the issue quickly and fairly, either by replacing or repairing the piece, or offering another suitable solution.

19. I didn’t receive an order confirmation. What now?
First, check your spam or promotions folder.
If you still can’t find it, contact us with your name and email address and we’ll resend your confirmation and check that your order is correctly registered.

20. Do you offer gift packaging?
Yes, many of our pieces come in elegant packaging, perfect for gifting.
Available gift options will be shown on the product page or at checkout.

Support & Customer Service

We want you to feel confident and taken care of from the moment you visit our store until long after you receive your jewelry.

How to contact us

Email
For questions about products, sizing, orders, returns or warranty:

• Email: [your email here]
  We aim to respond within 24 hours on business days.

Contact form
You can also reach us via the contact form on our Support or Contact page.
Please include:

• Your full name
• Your order number (if applicable)
• A clear description of your question or issue
• Photos, if it concerns damage, defects or warranty

Social media (optional)
You can follow and message us on:

• Instagram: @[youraccount]
• Facebook: @[yourpage]

For order-specific or warranty questions, we recommend using email or the contact form so we can help you more efficiently.

How returns and warranty claims work

1. Contact us
   Reach out via email or the contact form and describe your situation.
2. Receive instructions
   We’ll send you clear instructions and the correct return address (and any additional details if needed).
3. Inspection & resolutionFor returns: we inspect the item and, if approved, issue your refund within the applicable period.For warranty: we evaluate the issue and repair or replace the jewelry, or find the best possible solution together with you.

Our promise

• Transparent – Clear conditions, no hidden small print.
• Quality first – From materials and craftsmanship to hallmarking and final inspection.
• Customer-focused – Our support team is here to help you personally, not just send automated replies.

You don’t just buy jewelry from us—you invest in a piece that is designed to last, backed by a 30-day money-back guarantee and lifetime warranty, and supported by a team that genuinely cares.