Wettelijke kennisgeving

WARRANTY AND COMPLAINTS

Warranty

We care about our products and naturally do our best to deliver them to you in top condition. However, it occasionally happens that an order is damaged during transport or that something else occurs which entitles you to warranty claims. According to the law, you are obliged to notify us of any defects within two months of discovering the issue. If the defect falls within the warranty period, we will take care of the repair or replacement free of charge.

Complaints

There is a possibility that something might happen which is not  according to plan. We recommend that you first disclose any complaints by mailing us at zaferbaranliwerk@gmail.com. If this does not lead to a solution, it is possible to register your dispute for mediation via the Foundation ValuedShops/WebwinkelKeur (this applies for Dutch and/or Belgian customers only). As of February 15, 2016, it is also possible for consumers in the EU to report complaints through the European Commission's ODR platform. The ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet handled elsewhere, you are free to file your complaint through the European Union platform.